Refunds & Returns
Return timeframe: Items must be returned within 30 days of purchase.
Return conditions: Items must be unused, undamaged, and in the original packaging. If there is an issue with the product, please contact us with photos of the issue attached so that we can start the exchange process.
Shipping costs: The customer is responsible for shipping costs for returns.
Method of refund: Refunds will be issued in the form of store credit.
Exceptions: Returns of sale items and custom orders are not accepted.
Final decision: Fatcap has the sole right to determine if a return is accepted.